Terms and Conditions
The terms that apply when you book Penfold Window Cleaning.
1. Introduction
These terms and conditions apply to all commercial and residential customers of Penfold Window Cleaning. By booking our services you acknowledge that you have read and accept these terms of service.
2. Cancellation policy
We require at least 24 hours notice to cancel or reschedule a clean. Cancellations made after this time may result in a charge equal to 50% of the clean price. If we are unable to gain access to the property on the day you will be charged for the fronts or the minimum charge.
3. Weather policy
We clean in all but the most extreme weather conditions to keep our service regular and reliable. Pure water systems work well in all weather conditions and weather will not affect the clean. We offer a 24 hour guarantee on all work so you have peace of mind with every clean.
4. 24 hour guarantee
If there is an issue with the clean, notify us within 24 hours and we will re-clean the affected areas at no cost.
5. Insurance and liability
Penfold Window Cleaning holds public liability insurance up to £2.5 million.
6. Payments
Payment is by cash or bank transfer and is due within 7 days. Please use your address or invoice number as the payment reference.