Privacy Policy
How Penfold Window Cleaning collects, uses and protects your information.
Last updated: 1 November 2026
1. Introduction
Welcome to Penfold Window Cleaning. We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use and protect your data when you use our website.
2. What information we collect
We may collect:
- Your name, phone number, email address and postcode
- Your address, if you give it to us when booking
- What you tell us in our contact and quote forms, including your answers to the quote questions
- Technical information such as your IP address and browser type, which our website host records when pages are loaded
3. How we use your information
We use your details to reply to enquiries, prepare quotes, book and carry out cleans, send you the reminders and invoices that go with your service, and run our business.
4. Sharing your information
We do not sell your information. Enquiries from this website are stored in the customer management system we use to run the business. We only share information with providers who help us do that, such as our website host and our accounting software, or where the law requires it.
5. Cookies and tracking
This website does not use advertising or tracking cookies. It loads its fonts from Google Fonts, which means your browser contacts Google's servers when a page loads.
6. Data storage and security
We take reasonable steps to keep your information secure and keep it only as long as we need it for the purposes above or to meet legal requirements.
7. Your rights
Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, and object to how we use it. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.
8. Contact us
Billy Penfold, Penfold Window Cleaning. Email hello@penfoldwindowcleaning.co.uk or phone 07718 624 502.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.